ORDERS ARE PREPARED AND SHIPPED WITHIN THE 24 HOURS THAT FOLLOW YOUR ORDER (EXCLUDING SATURDAYS, SUNDAYS AND HOLIDAYS)
Your parcel can be shipped the same day if the order is done before 12pm (excluding weekends and holidays). You will receive an email notification that will inform you when your parcel is dispatched and contains its tracking number.
FREE DELIVERY IN FRANCE FROM 35€ PURCHASE
Delivery via Colissimo: 48/72h (Metropolitan France) 4,50 € VAT included, free delivery from 35 € purchase.
Delivery via Chronopost: 24h (Metropolitan France) from 6,60 € VAT included.
FREE DELIVERY IN SWITZERLAND FROM CHF 42 PURCHASE
Delivery via La Poste: 48/72h, CHF 5,30 € VAT included, free delivery from CHF 42 purchase.
FREE DELIVERY TO BELGIUM, GERMANY, LUXEMBOURG, THE NETHERLANDS, GREECE, PORTUGAL, IRELAND, FINLAND AND SWEDEN FROM 35€ PURCHASE
Delivery via Chronopost: 4 – 7 working days, 4,9€ VAT included, free delivery from 35€ purchase.
FREE DELIVERY TO AUSTRIA, SPAIN AND UNITED KINGDOM FROM 35€ / 30£ PURCHASE
Delivery via Colissimo International: 4 – 7 working days (depends on destination), 4,90€ / 4,20£ VAT included, free delivery from 35€/ 30£ purchase.
RETURNS ARE POSSIBLE WITHIN 14 DAYS (EXCHANGE OR REFUND)
Did you receive your order but the products are defective or the color is not the one you expected? Don’t worry, you have up to 14 days from the day you receive the parcel to request an exchange or refund. We will answer you within 24h (working days).
To make a return, please fill in theCustomer Service Form that you will find directly in our website. If the product is defective, we will ask you to send us a picture.
The customer will wait for an answer before returning the product.
The customer will take care of the shipping costs unless the product had a manufacturing defect or it did not correspond to what the client purchased in the first place. In these cases, the customer will receive a prepaid return voucher.
Returns and exchanges are done at the risk of the customer. The product must be returned in its carton, in its original condition, new and unworn, to the following address for all European countries except Switzerland:
MAISON FERRIÉ PARIS Service Retour 42 avenue Montaigne 75008 PARIS FRANCE
MAISON FERRIÉ PARIS Service Retour Faubourg de l'Hôpital 18 2000 NEUCHÂTEL SWITZERLAND
If the customer does not respect these conditions, including the return and exchange conditions, unfortunately, Ferrié Paris will not be able to refund the products concerned.
HOW LONG WILL IT TAKE?
As soon as the exchange or refund of your item is done, you will receive a confirmation email.
Exchanges are usually done within a maximum of 7 days after receiving the articles, but it mostly depends on the products’ availability. If the product you requested is not available, we will contact you.
Refunds are made within 15 days after receiving the articles, the refund will be automatically transferred to the bank account that is associated with the credit card you used to make your online payment or the PayPal account you used to make the payment.
All the orders are prepared and shipped from PUSIGNAN by our logistics partner DIMOTRANS, a specialist in European fashion e-commerce logistics.